Spice Coconut provides an online order. Although the services are hosted by Spice Coconut, the delivery policy of each individual retailer is different. There are two options for purchasing products through Spice Coconut, Delivery by Spice Coconut and Customer Pickup. If you choose to order to be picked up, then there will be no delivery fee and you are responsible for collecting your order. If you choose delivery by Spice Coconut, then the Spice Coconut should deliver your product within the estimated delivery waiting time. This delivery waiting time changes throughout the day depending on how busy it is, also depends on traffic conditions etc. There is no guarantee made by Spice Coconut that your order will be delivered within this time frame. The delivery waiting time is to be used as a guide and it must be understood that unforeseen circumstances may result in your order taking longer than expected to be delivered If your order is not delivered within a satisfactory time or unsatisfactory quality, then you are to call us on 1300 1 77423.